The constraint is never the same twice
A distributor loses money to stock drift. A practice loses it to review hours. A processor loses it between the weighbridge and the office. The architecture that fixes one will not fix the others.
One stock position across the counter, the phone and the chat thread
When trade runs through a branch till, a wholesale phone desk and a WhatsApp order line at the same time, the three records drift apart within days. We build a single master registry that every channel writes to and reads from, so availability is accurate at the moment of sale, the same unit cannot be sold twice, and replenishment is raised from recorded movement rather than from memory.
Raised on settlement
The invoice is generated when payment is confirmed against the settlement feed, and pushed to the packing bench without anyone re-keying it.
One registry, every channel
Branches and the wholesale desk write to the same record, which removes the weekly reconciliation between them.
Implementation scope
- Connectors between the accounting ledger and every point of sale
- WhatsApp and phone order capture with per-customer pricing tiers
- Settlement notifications routed straight to packing and dispatch
- Reorder thresholds calculated from recorded movement
Member records that reconcile, and controls an examiner can inspect
Savings and credit societies, microfinance institutions, brokers and payment businesses carry an obligation most commercial firms do not: every figure must reconcile, and every access to a member record must be accountable. We build the reconciliation layer between mobile money, bank and ledger, and put the access controls, audit trails and retention rules in place before an examiner asks for them rather than afterwards.
Daily, breaks surfaced
Mobile money, bank and ledger positions compared on a schedule, with only the exceptions raised for a person to resolve.
Attributable
Role-based permissions over member data, with an immutable log of who opened which record and when.
Implementation scope
- M-Pesa, card and bank settlement reconciliation against the core ledger
- Role-based access control and immutable audit trails on member data
- Statement and notice generation, scheduled and evidenced
- Data Protection Act readiness, including ODPC registration support
Appointments that confirm themselves, and records that survive a bad day
A missed appointment is unrecoverable revenue, and an unreachable record is a clinical problem before it is an IT one. We automate two-way appointment confirmation so the front desk stops making reminder calls and a cancellation releases the slot on its own. Records and imaging are held locally for speed and mirrored offsite for survival, with the restore rehearsed rather than assumed.
Two-way, slot released
A patient reply confirms or cancels, and a cancellation returns the slot to the diary without a phone call.
Local, mirrored offsite
Encrypted on-premise store mirrored to a second location, with a documented restore test rather than an untested backup.
Implementation scope
- Practice management and scheduling integration with messaging
- Failover connectivity so a fibre cut does not close the front desk
- Role-based access to records with session-level audit trails
- Retention and consent handling under the Data Protection Act
First-pass review that shows its working, with matter data held tight
Advocates, accountants, surveyors and engineering consultancies lose days to the first read of leases, tender conditions, audit files and discovery bundles. We deploy retrieval over the firm’s own archive so a question returns the relevant passage together with the document and paragraph it came from, ready to be checked rather than trusted. Records stay inside a tenant the firm controls and are excluded from third-party model training by contract and by configuration.
Carries its source
Retrieval returns the document and paragraph behind each answer, so a fee earner verifies rather than relies.
A tenant you control
Encrypted storage, access logging, and retention set to the firm’s own policy rather than a vendor default.
Implementation scope
- Microsoft 365 or Google Workspace hardening for a practice
- Conditional access, device policy and hardware token enforcement
- Client intake with identity verification and conflict checking
- Kenya Data Protection Act readiness, extending to GDPR where instructed
Proof of delivery that closes the paperwork at the drop
Cash sits still while paperwork travels. Drivers confirm milestones from a lightweight page built for a weak signal and an old handset, a signature is captured at the drop, and finance is notified the moment a consignment is closed. The billing document is produced against delivered goods rather than against an end-of-week reconstruction.
Triggered at the drop
Delivery confirmation generates the billing document, so the paperwork does not travel back to the depot before it is raised.
Live status board
Loading, transit and delivered consignments are visible to management without a phone call to the driver.
Implementation scope
- Driver-facing dispatch pages built for low bandwidth and old handsets
- Signature capture with automatic proof-of-delivery documents
- Client notification of dispatch and estimated arrival
- Route and fuel reconciliation against completed drops
Intake, production and dispatch recorded once, where they happen
Processors, packers and light manufacturers run on figures captured at a weighbridge, an intake bay or a production line, then retyped into an office system hours later. We move the capture to the point of work, onto a device that tolerates a dusty environment and an intermittent link, so yield, wastage and dispatch are recorded once. Costing then reflects what was produced rather than what was reconstructed afterwards.
At the point of work
Intake, production and dispatch entered once, on the floor, and visible to the office immediately.
Queues, then syncs
Entries are held on the device and reconciled when the connection returns, because rural sites lose signal.
Implementation scope
- Intake, weighbridge and production capture on low-cost or rugged devices
- Yield and wastage reporting against batch or lot
- Supplier and outgrower payment schedules generated from recorded intake
- Offline-first capture with conflict-safe synchronisation
What this has looked like in practice
Client names are withheld unless the client has agreed in writing to be named. Each record states the basis of its figures.
Not on this list?
Real estate, education, hospitality and media run into the same handful of problems in different clothing: records kept twice, figures that disagree, and a system nobody owns. The diagnostic is the same either way.